Designing Inclusive Government Programs and Services

Designing inclusive government programs and services means creating policies and services that meet the needs of all Canadians. This approach ensures equal access to resources, opportunities, and support, regardless of factors such as race, gender, disability and income level. By incorporating feedback from affected communities, these programs are designed to be easy to use, fair, and responsive, fostering a sense of belonging and participation for everyone, and ensuring that programs and services effectively serve the communities they are intended to support.

Activities related to this theme:

Accessible services for rural and remote communities

Easy to understand services

Accessible and easy-to-use online service

Help That Speaks Your Language

By SawsanAlahmed1

18 Jul 2025

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When my family came to Canada, I watched my parents struggle to fill out forms, understand letters, and talk to government offices — not because they weren’t smart, but because the words were hard and no one was there to explain. So I want to create a program where trained youth volunteers help people in their community understand government services in their own language, in person or online. It’s more than just translating — it’s about making people feel seen, respected, and not alone. It would start small in local schools or community centres and grow into a bigger network across Canada. That way, no one is left out just because they don’t speak perfect English or French.

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To enhance services in the rural areas, there should be opportunities where we can volunteer

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Establish the policy to help people across the country to address their legal problems.

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The effectiveness of the National Action Plan would depend on the Government's ability to cope with a range of infrastructural changes which would have a significant implication on its structures, processes and people. The focus area must remain on protecting Canadian families from economic and operational disruptions that would not be possible under the infrastructure that was developed during the pre-COVID-19 period. The revision of current systems and processes and the establishment of simplified recovery initiatives are necessary to support Canadian families affected by economic interruptions while giving them a chance to return to normal as well as to be eligible for recent Government proposals, to regain control of their life and be able to support the children in their growing personal and professional development.

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