Designing Inclusive Government Programs and Services

Designing inclusive government programs and services means creating policies and services that meet the needs of all Canadians. This approach ensures equal access to resources, opportunities, and support, regardless of factors such as race, gender, disability and income level. By incorporating feedback from affected communities, these programs are designed to be easy to use, fair, and responsive, fostering a sense of belonging and participation for everyone, and ensuring that programs and services effectively serve the communities they are intended to support.

Activities related to this theme:

Accessible services for rural and remote communities

Easy to understand services

Accessible and easy-to-use online service

Service Delivery Flexibility

By Anonymous

24 Feb 2025

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Be Ready for Agentic AI - you weeks not years before this is the citizen expectation.

OpenBanking will 🔜🤞 (after years of anti-competitive behaviour by big banks) give Canadians control and access to their financial data programmatically enabling choice on which tools and services can use their financial data as opposed to being treated like some prisoner by your bank.

OpenGovernment should do the same for services. Government should design services not forms, services not dashboards, services not iPhone Apps, services not the 999th different CRM, services not more data silos. Government should focus on the design of what data is needed, how it should be processed, and what outputs are required. Then create an API layer allowing users to control everything else. I want my chatGPT Tasks to stop reminding me when to renew my drivers licence and just do it.

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Opportunities

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To enhance services in the rural areas, there should be opportunities where we can volunteer

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Establish the policy to help people across the country to address their legal problems.

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The effectiveness of the National Action Plan would depend on the Government's ability to cope with a range of infrastructural changes which would have a significant implication on its structures, processes and people. The focus area must remain on protecting Canadian families from economic and operational disruptions that would not be possible under the infrastructure that was developed during the pre-COVID-19 period. The revision of current systems and processes and the establishment of simplified recovery initiatives are necessary to support Canadian families affected by economic interruptions while giving them a chance to return to normal as well as to be eligible for recent Government proposals, to regain control of their life and be able to support the children in their growing personal and professional development.

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